Who We Are

Pawspot Frenchies is a small, family-owned business based in Fremont, California. We specialize in breeding healthy and high-quality French Bulldogs and provide exceptional customer service. Our website address is: https://pawspotfrenchies.com

What Personal Data We Collect And Why

We collect the following types of information from visitors and clients:

• Contact Details: When you reach out to us or reserve a puppy, we collect your name, address, phone number, and email.
• Purchase Information: When placing an order, we collect billing and shipping details, including credit card or payment information.
• Comments and Feedback: If you leave comments on our site, we collect the data in the comments form, as well as your IP address and browser details for spam detection.
• Cookies: Our website uses cookies to provide a seamless experience, such as remembering your login details or your recently viewed products.

We collect personal data for the following reasons:

• To communicate with you regarding your inquiries or puppy reservations.
• To process transactions and fulfill your orders.
• To improve the functionality and user experience of our website.

Comments

When visitors leave comments on our site, we collect the data shown in the comments form and the visitor’s IP address and browser user agent string to help with spam detection. If you use the Gravatar service, your profile picture may be visible after approval of your comment.

Contact Forms

Any personal information you provide through contact forms (name, email, phone number) is kept confidential and only used to respond to inquiries, schedule appointments, or provide information about our services and products.

Cookies

• If you leave a comment on our site, you may opt-in to save your name, email address, and website in cookies for future convenience.
• When you log in, we set cookies to save your login details. These cookies expire after two days, unless you choose “Remember Me,” in which case they persist for two weeks.

Analytics

We use Google Analytics to collect non-personal data about visitors, such as website traffic and user behavior. This data helps us improve our website and services. Information collected is anonymous and not linked to any personally identifiable information.

Embedded Content From Other Websites

Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who We Share Your Data With

We may share your data with trusted third-party service providers who help us fulfill our orders and provide services, such as:

• Payment processors (e.g., Stripe, PayPal) to securely handle your transactions.
• Shipping partners to ensure delivery of your orders.
• Website hosting, maintenance, and customer service providers to maintain our online presence.
• Marketing platforms, if you opt-in to receive promotional communications.

All third-party providers are bound by strict confidentiality agreements and will only use your information as necessary to fulfill their services.

How Long We Retain Your Data

We will retain your data for as long as there is a legitimate business need, as well as to comply with legal obligations. After this period, we will securely dispose of the data in accordance with the relevant data protection laws. We will never disclose your personal data to any third party without your permission, except in the event of a legal obligation or court order.

For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Your Rights Over Your Data

You have the right to:

• Access the personal data we hold about you.
• Request the correction or deletion of your data.
• Withdraw consent for us to use your data (if applicable).
• File a complaint if you believe your data rights have been violated.

Where Your Data Is Sent

Visitor comments may be checked through an automated spam detection service. Additionally, certain data, such as name, email, and shipping address, may be securely stored on third-party systems for order fulfillment or customer support.

How We Protect Your Data

The privacy of our clients is of the utmost importance to us. We take great care to ensure that your data is kept safe and secure at all times. We have implemented technical measures such as encryption and firewalls to prevent unauthorized access to your personal and private information. Our staff is trained in data protection and is committed to keeping your data safe.

Additionally, we have carried out a Privacy Impact Assessment to identify potential risks to your data and have taken steps to mitigate those risks. We do not share your data with any third parties, except where legally required or with your explicit consent. You have the right to access, modify or erase your data at any time. Our commitment to protecting your privacy remains firm, and we continually review our policies and procedures to ensure that they meet the highest standards of data protection.

What Data Breach Procedures We Have In Place

In the unfortunate event of a data breach, we have procedures in place to ensure that the issue is reported and dealt with as soon as possible. This includes having a system in place that allows any potential or real breaches to be reported internally. Furthermore, we have appropriate contact mechanisms in place to enable individuals to report issues, ask questions, or raise concerns regarding data protection.

We also have a bug bounty system in place that encourages individuals to report any vulnerabilities or weaknesses in our data security measures. We take all potential breaches extremely seriously and are committed to finding solutions as quickly as possible to maintain a safe and secure environment for our clients’ personal data.

What Third Parties We Receive Data From

We do not share your personal information with third parties as we do not receive any data from them. The information we collect is solely for the purpose of breeding, selling, and caring for our French Bulldogs.

The information we collect from our customers may include their names, addresses, phone numbers, email addresses, and information about their experience with French Bulldogs. This information is collected in order to contact our customers regarding their orders and to provide them with updates regarding their French Bulldogs.

We will never rent, sell, or exchange your personal information with anyone. We also do our best to ensure the security of your personal information by using the latest technology and industry-standard security measures.

Who On Our Team Has Access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

• Order information like what was purchased, when it was purchased and where it should be sent, and
• Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

Payments

Please contact Pawspot Frenchies for more details.

Security Measures
All transactions are processed through secure payment gateways (e.g., PayPal, Stripe), which comply with industry standards for protecting your financial information. Payment data is encrypted, and we do not store any sensitive card details on our servers. Payment processors are responsible for handling transaction security and fraud prevention.

Refund Policies
Refunds are handled on a case-by-case basis. Please contact us for any concerns regarding your order.

Data Protection During Transactions
Your payment information is processed using the highest security protocols. We only share the necessary data (such as your shipping address and order details) with third-party providers to ensure your orders are completed and delivered safely.

Changes To This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our business practices or legal requirements. Any significant changes will be communicated to our customers via email or a notice on our website.